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NY Post reports that Levine has spent up to $20,000 to defend herself against the doctor's defamation suits. She is also facing a $1 million lawsuit.
Her terrible experience does not mean that giving bad reviews on Yelp is problematic. Yelp continues to offer otherwise small players in varying service fields find a customer base.
Should you trust Yelp reviews?
In fact, it is precisely because of honest reviews like Michelle Levine's that people trust platforms like Yelp.
A report on the marketing expert site Brandon Gaille stated that as much as 72 consumers trust reviews online to help them make informed decisions.