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The man is identified as Jeremy Dufresne. He is homeless and suffers from mental illness. He comes to the store to charge his phone and on that unfortunate day, he was charging it to make a call to his mother.
The worker, who hasn’t been identified, and the person shooting the video, are heard laughing at Dufresne. And then the employee says:
How many times I’ve got to tell you to stop sleeping in here. You’re here all day. How many times do the people and the customers have to tell you to stop sleeping in here.