Suspended 911 Operator Could Save Ohio Teen’s Life, But She Didn’t Due To The ‘Computer Failure’

Date April 17, 2018 10:45

A 911 operator who was placed on leave after Kyle Plush’s death in a freak accident will return to work on Wednesday, despite the investigation is still in progress.

Ohio teen died in a freak accident

“I probably don’t have much time left. Tell my mom I love her, if I die.”- a 16-year-old teen told police dispatchers a few hours before he was found dead.

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Kyle Plush’s sudden death in a terrible accident shocked people in Cincinnati, Ohio. Kyle was found crushed to death in the back seat of his Honda Odyssey minivan on April 10. The teen trapped between the seats which led to the chest compression and death.

But the craziest thing is that Kyle called 911 twice begging for help but no one came to the rescue. During his first call, the poor boy told the operator that he is trapped inside the van in the parking lot not far from his school.

CBS News / YouTube

In his second call, Plush described the model and color of the minivan and other specific details he didn’t give in the first call.

Two police officers, who arrived at the scene, searched for Kyle but couldn’t find the correct car as there were five parking lots in proximity to the school.

911 operator could save Kyle, but she didn’t

The 911 operator, Amber Smith, was placed on leave after Kyle’s death as the supervisors found her work in that incident "unacceptable."

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Aleksandra Gigowska /

The inner investigation is set to find out why operator didn’t pass the information from Kyle’s second call to the officers who were still on the scene at the time. The boy could survive if the officers came to the rescue on time.

Chief Eliot Isaac announced at a news conference:

Something went wrong here, and we need to find out why we weren't able to provide that help.

CBS News / YouTube

In her report, Smith said the phone connection was poor, however, the inner investigation service doesn't believe there was a system failure at that particular time.

Smith explained her computer didn’t work properly at that moment, preventing her from documenting the call.

CBS News / YouTube

Despite the fact that the investigation of Kyle’s death is still in progress, the 911 operator who didn’t provide the required help to the teen in time will return to work on Wednesday. Further details of the inner investigation are still to be revealed.

We just want to express our condolences to the teen’s parents who lost their son in such a terrible accident. Find your peace in heaven, dear Kyle.


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